Privacy Policy

Last updated: 12 October 2026

This Privacy Policy explains how Get Set Event Hire collects, uses, stores and shares personal information when operating our business, websites and services.
“Personal information” has the meaning given in the New Zealand Privacy Act 2020. “We”, “our” and “us” refer to Get Set Event Hire.

1. Scope: Who This Policy Covers

This policy applies to:

• Customers and prospective customers enquiring about event hire, products or services.
• People arranging weddings, parties, corporate events and other functions.
• Event planners, venues, suppliers and contractors whose details we hold for business purposes.
• Customers purchasing products through our online store.
• Visitors to our websites and people submitting online forms or enquiries.

This policy covers personal information collected and used by Get Set Event Hire for its business activities.

2. The Information We Collect

We may collect personal information in the following ways.

a) Information you provide directly
This may include:
• Your name, email address and phone number.
• Business or organisation details.
• Event dates, locations, guest numbers and hire requirements.
• Products added to your hire enquiry list.
• Delivery, billing and payment information.
• Product orders and purchase details.
• Information included in enquiry forms, emails, messages or other communications.
• Feedback, testimonials or photographs you choose to provide.

b) Information collected automatically
When you visit our websites, we may collect technical and usage information such as pages viewed, referring websites, IP address, browser type, device information and approximate location.
This information may be collected through cookies, analytics and website security technologies.

c) Information from third parties
We may receive relevant information from event planners, venues, suppliers, customers or other people making arrangements on your behalf.
We aim to collect only the personal information reasonably necessary to provide our products, services and customer support.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and prepare quotations.
• Check equipment availability and manage hire bookings.
• Coordinate event delivery, setup, collection and related services.
• Process retail orders, payments and deliveries.
• Communicate with customers, event planners, venues and suppliers.
• Maintain customer records and manage our business operations.
• Improve our websites, products and services.
• Understand website activity and performance.
• Meet legal, accounting, security and operational requirements.

We use personal information for the purpose it was collected, for related purposes permitted by law, or where you have otherwise authorised its use.

4. Marketing Communications

Where you have opted in, or where otherwise permitted by law, we may send information about our products, services, promotions or business updates.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided or by contacting us.
We may still contact you about an enquiry, quotation, order or confirmed booking.

5. Cookies and Website Analytics

Our websites may use cookies and similar technologies to support website functionality, security, analytics and marketing.
These technologies may collect information about how visitors find and use our websites, helping us understand performance and improve the experience we provide.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Sharing Personal Information

We may share personal information where reasonably necessary to operate our business or provide products and services.
This may include:

• Staff and contractors involved in managing bookings and orders.
• Event suppliers, venues and delivery providers where relevant to your arrangements.
• Website hosting, email, payment and technology providers.
• Accounting, administration and professional service providers.
• Government agencies or regulatory authorities where required or authorised by law.
• Other people or organisations you have authorised.

Some service providers may store or process information outside New Zealand. Where personal information is disclosed overseas, we will take reasonable steps to meet our obligations under New Zealand privacy law.
We do not sell personal information.

7. Storage and Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure.
Information may be stored using secure business systems and third-party cloud services, with appropriate safeguards to protect customer information.
While we take privacy and security seriously, no method of electronic storage or transmission is completely secure.

8. Retention of Information

We keep personal information only for as long as reasonably necessary for the purposes outlined in this policy or as required by law.
Business and financial records may be retained for at least seven years to meet applicable tax and record-keeping obligations.
When information is no longer required, we take reasonable steps to securely delete or dispose of it.

9. Your Privacy Rights

Under the Privacy Act 2020, you have the right to request access to personal information we hold about you and to request correction if you believe it is inaccurate.
We may need to verify your identity before responding to a request.
We will respond in accordance with the timeframes required by New Zealand privacy law, generally within 20 working days.
If you have concerns about how we handle your personal information, please contact us so we can investigate.
You may also contact the New Zealand Office of the Privacy Commissioner if you wish to raise a privacy complaint.

10. Third-Party Websites

Our websites may contain links to external websites, social media platforms or other third-party services.
These websites may have their own privacy policies and information-handling practices.
We are not responsible for the privacy, security or content of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, websites, services or legal obligations.
The latest version will be published on our website.

12. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact:

Get Set Event Hire
12 Tītīraupenga Street
Taupō 3330, New Zealand
Phone: 07 376 7057

You can also contact us through the enquiry form on our website.